e(vil)Bay

3 September, 2008
Rat Fink

Just when I thought I was the only one getting the infuriating run-around from eBay, I found I was indeed not alone.

I usually have no trouble putting my thoughts into words. But eBay “support” has bested me. I cannot even begin to sufficiently explain my level of utter disgust, anger and unmitigated exasperation. I have never in my life been treated this way.

After the most recent absolutely idiotic and unbelievably lame response, I could stand no more…

This is the most asinine, ridiculous thing I have ever heard. I cannot convey to you my complete disgust at the treatment I have received after 8 years of buying and selling on eBay. I’m not talking about the [auction listing in question]; I’m talking about being summarily ignored, then spoken to with stupid canned responses, as if I know nothing.

You have all positioned yourselves to be consummately unreachable; you no longer function as a community, but rather as a corporate steamroller. Your faithful customers are the last of your concerns.

I know you are a simple CS droid and have no power. If I could get the email or phone number of someone higher up, I would. But I was told by someone in your miserable excuse for “Live Help” that her supervisor’s contact information was “confidential.” Terrific. Customer Service that you can’t reach. Am I the only one who sees anything wrong with this picture?

My God. No wonder you’re worried about Amazon. You should be. People are jumping the eBay/PayPal pirate ship in droves. A simple Google search on “unfair ebay practices” reveals that.

You (that is, your company, not you personally, as your place on the power grid is only slightly above mine) may enjoy the monopoly now, but your time is waning. I hope you all get what’s coming to you.

And now I feel better.

Nothing will change, though. Good, honest, faithful eBay sellers will still be openly and willingly sacrificed (doing the aforementioned web search will reveal plenty about that). In the big scheme of life, I guess it’s not a big deal. But it sure was this afternoon for awhile…heh.

Fink out.

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