Comments on: More Things I Hate http://www.finkweb.org/more-things-i-hate/ your friend Rat Fink fires the neurons at random Tue, 07 Feb 2012 14:49:17 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Sam http://www.finkweb.org/more-things-i-hate/#comment-361 Sam Wed, 09 Jul 2008 20:51:43 +0000 http://finkweb.org/?p=473#comment-361 My experience with tech support: "In the lower left hand corner of your screen you will see a multi-colored button that says 'start'. Do you see the start button?" "Yes, I know where the start button is." "OK. I want you to click on the start button and you should see a menu that comes up. Near the bottom of that menu is a button that says 'run'. Do you see the button that says 'run'?" *sigh* My experience with tech support:

“In the lower left hand corner of your screen you will see a multi-colored button that says ‘start’. Do you see the start button?”
“Yes, I know where the start button is.”
“OK. I want you to click on the start button and you should see a menu that comes up. Near the bottom of that menu is a button that says ‘run’. Do you see the button that says ‘run’?”

*sigh*

]]> By: Brandon http://www.finkweb.org/more-things-i-hate/#comment-359 Brandon Wed, 09 Jul 2008 15:55:15 +0000 http://finkweb.org/?p=473#comment-359 Screen shots are ALWAYS appreciated. Ninety percent of our job is figuring out what the real problem is, as opposed to what the person on the other end of the line thinks the problem is. Screen shots are ALWAYS appreciated. Ninety percent of our job is figuring out what the real problem is, as opposed to what the person on the other end of the line thinks the problem is.

]]> By: Rat Fink http://www.finkweb.org/more-things-i-hate/#comment-358 Rat Fink Wed, 09 Jul 2008 15:09:23 +0000 http://finkweb.org/?p=473#comment-358 Thanks, Brandon, for that insight from the other side of the desk. Let it be known that I have beaucoup respect for help deskers, because they *do* have to deal with the "Is it plugged in?" element. Not sure I could handle that and stay sane. Rather, it's the "closed-end" responses I've received from geeks that honks me off. Most offensive are the copied-and-pasted replies that tell me absolutely nothing, except the person has not even bothered to read my request. I always try to include a screen shot whenever the situation warrants it, as nothing tells a story like a picture. And I'm sorry I called you a droid. :P~~ Thanks, Brandon, for that insight from the other side of the desk. Let it be known that I have beaucoup respect for help deskers, because they *do* have to deal with the “Is it plugged in?” element. Not sure I could handle that and stay sane.

Rather, it’s the “closed-end” responses I’ve received from geeks that honks me
off. Most offensive are the copied-and-pasted replies that tell me absolutely nothing, except the person has not even bothered to read my request.

I always try to include a screen shot whenever the situation warrants it, as nothing tells a story like a picture.

And I’m sorry I called you a droid. :P ~~

]]> By: Brandon http://www.finkweb.org/more-things-i-hate/#comment-357 Brandon Wed, 09 Jul 2008 15:07:29 +0000 http://finkweb.org/?p=473#comment-357 As an addition to the list, however, I hate it when people act like they know much more than they actually do. For instance, I take particular delight in asking the employees who haunt the computer section at best buy (and hover over shoulder, begging for you to need their help) relatively simple questions, such as what is the difference between SATA and IDE, and watching them struggle to make up an answer. It's quite entertaining, you should try it some time. As an addition to the list, however, I hate it when people act like they know much more than they actually do. For instance, I take particular delight in asking the employees who haunt the computer section at best buy (and hover over shoulder, begging for you to need their help) relatively simple questions, such as what is the difference between SATA and IDE, and watching them struggle to make up an answer. It’s quite entertaining, you should try it some time.

]]> By: Brandon http://www.finkweb.org/more-things-i-hate/#comment-356 Brandon Wed, 09 Jul 2008 14:35:26 +0000 http://finkweb.org/?p=473#comment-356 In defense of tech support, as I am AU tech support, it is extremely difficult to judge the level of tech experience that has been acquired by those who email tech support. You would be surprised (maybe not) the the number of people whose problems are resolved by simply asking "Is it plugged in?" Although I cannot vouch for all tech support, the "9-year-old treatment" is not usually intended as an insult to the intelligence of those seeking help. It is simply a catch-all tactic, used in an attempt to resolve the problem as quickly, and easily, as possible. For the record, people like you make our job much easier, and I thank you. :D In defense of tech support, as I am AU tech support, it is extremely difficult to judge the level of tech experience that has been acquired by those who email tech support. You would be surprised (maybe not) the the number of people whose problems are resolved by simply asking “Is it plugged in?” Although I cannot vouch for all tech support, the “9-year-old treatment” is not usually intended as an insult to the intelligence of those seeking help. It is simply a catch-all tactic, used in an attempt to resolve the problem as quickly, and easily, as possible. For the record, people like you make our job much easier, and I thank you. :D

]]> By: Mathew http://www.finkweb.org/more-things-i-hate/#comment-355 Mathew Wed, 09 Jul 2008 00:03:14 +0000 http://finkweb.org/?p=473#comment-355 You used Usenet?!?! *Bows down before a greater being* You used Usenet?!?! *Bows down before a greater being*

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