And once again…

28 October, 2011
Rat Fink

…a good deed shines in a weary world.

After Monday’s infuriating debacle on the phone with CitiGroup, I was honestly dreading the phone call I had to make yesterday. When they tell you to “call back on Thursday,” it’s rarely because you’re going to hear good news.

It started the same: talking to some nice (albeit clueless) basement-level droid. Chris, after asking me the standard verification questions, said, “OK, how can we help you today? Oh, I see we have an escrow issue.” I gave him the spiel in the smallest nutshell I could devise, and he said, “Ma’am, I’m going to escalate this past the next level, to a division manager. We are going to get this fixed. Stay with me.”

I yawned. Been there, heard that, got the headache.

Then “Bobbie” came on board. As I recounted my sad tale, she asked questions along the way. After each answer, she said things like, “Yep, I see that here.” Then she interrupted me and said, “I’m sorry, but something is happening on my screen right now — as we’re talking.” I asked oh really, what? She said, “The correct amounts are being applied in realtime, as I sit here looking at my monitor. The changes have now been made. You’re all set!”

I sat in silence for a moment, then said, “You know, Bobbie, you will surely understand if I tell you that I’m a bit skeptical. I’ve heard those words from you guys before.” She laughed and said she didn’t blame me, but that I should go into my online account and look.

So I logged into my account, clicked on “Insurance and Escrow,” and there it was. Fixed.┬áNot only was it fixed, but my adjusted mortgage payment is $9 lower, instead of gobs higher while being smacked with bogus late charges because they didn’t apply the escrow overage where they should have. Bobbie also told me that all red flags were removed from my account, and that my perfect payment record was restored.

Dare I speak it? All’s well that ends well.┬áBut I’ll be on the lookout for that other shoe, thanks all the same.

Speaking of awesome people and good deeds: my cast and crew rolled out the welcome mat for Jake and Justin’s trick-or-treat visit to rehearsal last night. They clapped when they saw Superman and Spiderman enter the room, and they gave them treats. Fantastic night.

And now it’s Finkday. And dress-down day at school. And the last football game. And payday. Allllll rolled into one. Go ahead and beat that, whydon’tya.

:-)

6 Comments

  1. Wow. Get yerself out and buy a lottery ticket, girl. Ride this wave!!!
    I’m serious!!!
    1. Mortgage issue fixed
    2. J’s at rehearsal surprise
    3. ???????

    Looking forward to an extended session with my therapist this weekend. Gotta have something long and black for performance in November.
    PK

    • I know, right?? I feel lucky………..I just hope it extends to next weekend when this show opens, ya know?

      So I hope your therapist can whip up a pretty dress or pantsuit for your gig. I need a therapist like that!

  2. I have a leisure suit that I can lend out… Is that close enough??? ;-)

    Oxoxo
    -B

  3. Sure glad your long standing problem with CitiGroup is finally fixed. Will think positive that the other shoe will not fall! Hope your tech rehearsal went well.

    • Thanks, friend! It did go well, although we’re not anywhere near out of the woods yet. But hopefully, it’s nothing that four 3-hour rehearsals can’t bash out. I said hopefully. :P

      How’s life back in Paradisum?

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